IFB Cashiers - Al Futtaim Group Oman

Job Description

Overview of the role

To assist IKEA Food team in ensuring the efficient production of food in the section as per the set standards, procedures, customer’s requirements and cost guidelines. Maintaining clean and orderly checkout areas whilst serving customers with great Customer Service skills. Follow SOPs including counting and recording the float before trading begins and upon close of trading in order to reduce losses.

 

What you will do

CUSTOMERS

• Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
• Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.
• Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
• Ensure our guests have a great shopping experience always throughout the day.
• Ensuring that company's customers are well-attended to, assuring their needs is satisfied.
• Work efficiently and effectively in order to minimize queues.
• Maintaining clean and orderly checkout areas.
• Ensuring and maintaining adequate stock of printed stationary at required stock level.

 

COMMERCIAL

• Responsibility of coordinating the area of food safety in the store.
• Ensure that IKEA Food Safety programs are implemented and followed in the store. .
• Build relationships with relevant national and local authorities, auditors and suppliers.
• Be well updated on current and upcoming national legislation on food safety.
• Ensure that all IKEA FOOD co-workers are familiar with CASY (incident reporting).
• Ensure that the IKEA FOOD Team knows how to act if an incident occurs through the Emergency Management Team.
• Initiate and follow up of investigations caused by incidents concerning national and international range.

 

PEOPLE

• Actively work with the Chef to increase his knowledge and expertise in all areas of production
• Ensure the correct use of equipment at all times and reports breakdown or failure to the Chef
• Attend and participates in training sessions as required
• Perform other related functions that may be assigned from time to time

 

OPERATIONS

• Work actively to make the IKEA store successful and high performing, today and tomorrow by attracting visitors, achieving sales growth and reasonable profitability, ensuring the satisfaction of guests and co-workers, and excellent operational performance as measured through our defined Key Performance Indicators (KPIs).
• Ensure the implementation and follow-up of the SOP rules and guidelines.
• Receiving payment by cash, check, credit cards, vouchers, or automatic debits. Follow the SOP pertaining to cash handling.
• Computing and recording transactions and ensuring 100% accuracy for all register transactions.
• Counting and recording the float before trading begins and upon close of trading.
• Cash handling and safe custody of collected cash.

Skills

Required skills to be successful

• Must have excellent communication and interpersonal skills
• Must be able to build working relationships
• Must be able to speak and understand English
• Must have an interest and knowledge of culinary or food service industry
• Must have a strong customer focus
• Must have multitasking capabilities

 

What equips you for the role

• Previous service environment experience, ideally sales or hospitality - Minimum of 2 years
• Good with computers
• Ability to work in a high-volume, fast-paced, and constantly changing retail environment

Job Details

Job Location

Oman

Company Industry

Accounting

Company Type

Employer (Private Sector)

Job Role

Accounting and Auditing

Employment Type

Full Time Employee

Monthly Salary Range

Unspecified

Number of Vacancies

1
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