Guest Relations Executive - NMC Hospital Dubai, UAE

Job Description

Under the direction of the Facility Manger
To perform duty on each floor
To adhere to the visiting hours for patient attendants visits strictly.
Always to be polite and kind in executing their duties.
To continuously monitor whether everything is in order on each floor.
To report to the security staff and brief the occurrences of the day before they finish their daily work.
To ensure always ER & main entrance is kept cleared, free of traffic and clean at all times.
To take care of duty rosters and attendance of Guest Relation Assistants.
To help handicapped and sick patients to reach the doctor/investigation area.
Functions as a resource regarding hospital information for patients & visitors.
Inform patrons/patients/visitors where to find telephones, restrooms, and the refreshment stand.
Attenders and patients from OPD are guided to emergency department for consultations after 2100H.
To make sure that no attender enter in ICU without permission from the authority.
Incase of fire / hazard inform to concerned authorities / management.
Ushers make sure that fire exits are clear and unlocked. In the case of an emergency they help the people leave the hospital in a safe, calm, and orderly manner.
To make sure that nobody smokes in the area.
Projects an image of professionalism in communication, appearance and conduct. Supports the Security department mission.
To maintain and convey a neat, attractive appearance at all times.
Performs other duties as assigned.

Job Details